We are online & ready to assist Â· 24/7/365

Contact Our Hosting Experts

Have questions about our NVMe Linux VPS hosting, CyberPanel configurations, dedicated servers, or custom web design services? Our localized Malaysian support squad is standing by.

24/7 Technical Support

Need server help or technical guidance? Our experts are available around the clock to support your workloads.

Primary Support

support@awanprime.com

Live Ticket Portal Active (Avg response < 15 mins)

Sales & Consultations

Looking for custom dedicated server configurations, colocation space, or premium web design? Get a personalized quote.

Direct Line

sales@awanprime.com

Mon - Fri, 9:00 AM - 6:00 PM GMT+8

Billing & Accounts

Manage renewals, upgrade existing resources, check invoice status, or clarify credit card payment transactions.

Account Queries

billing@awanprime.com

Response time within 2 hours

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Ticket Reference: #MYKL-7491A

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Headquarters

AwanPrime Sdn Bhd

Empowering Malaysian digital business since 2014

Office Location

CJ1 Centre, Jalan Cyber Point 4,
Cyber 8, Cyberjaya, Selangor,
Cyberjaya, Malaysia

Support Desk 03-8322 4599 (General Inquiry) Quick WhatsApp Chat

Got Questions?

Common Contact Inquiries

Quick answers to help you get the support you need instantly.

Our technical support team is online 24/7/365. For critical support tickets submitted via our Client Login panel, the average response time is under 15 minutes. General inquiries and support emails are typically resolved in under 1 hour.

Our server infrastructures are hosted in top-tier carrier-neutral data center facilities in Cyberjaya, Selangor, Malaysia. This ensures local Malaysian businesses and neighboring SEA audiences get ultra-fast latency (sub-5ms) and highly reliable networks.

Yes! We offer 100% free, zero-downtime website and server migration services. Simply get in touch with our migration engineers after completing your purchase, provide details of your current environment (cPanel, CyberPanel, etc.), and we will schedule a seamless transition.

We support all popular Malaysian local payment options through FPX Online Banking, major credit/debit cards (Visa, Mastercard), PayPal, and direct bank wire transfers for enterprise customers.